Refund policy

Refund policy:

These terms apply to any orders placed on shop.harvey.co.uk 

We reserve the right to change our Refund & Returns policy at any time, so please do not assume that the same terms will apply in the future.

When can I return an item?

Your legal rights in accordance with the Consumer Rights Act 2015 state that you are entitled to a full refund if;

• an item is faulty,
• an item is not as described,
• an item is unfit for its described purpose.

Our Refund & Returns Policy:

In addition to these rights, we are happy to refund an order you have placed mistakenly, or where the wrong item has been ordered, up to a period of 14 days after you have received the order.

Please note, we do not offer collections or pre-paid labels for returning items to us. Additionally, we do not refund any delivery charges incurred and all return postage is at cost to yourself. 

To be eligible for a return:

• Returned items must be unused and have no visible signs of wear or use.
• Returned items must have any tags still attached and be returned in original product packaging.
  
• Discounted items are final and cannot be returned or exchanged.
  

Please include a note containing your order number and reason for return within your return parcel and send your items back to:

Online Shop Returns
Harvey Water Softeners,
Hipley Street,
Old Woking,
Woking,
Surrey,
GU22 9LQ

When will I receive my refund/replacement product?

We will endeavour to process your refund or replacement within 14 days of receiving your return in our warehouse (providing your returned items are eligible for return/refund). All refunds will be processed using the payment method used in the original purchase. Refunds may take between 3 and 5 working days to appear in your account
depending on your payment method or your bank or building society.

What happens if my return is lost or damaged?

If you suspect your return has become lost or damaged, we recommend first contacting the courier service that you used to return your items. We would also recommend sending your return via a tracked service.

Have any questions regarding returning your item?

If you have any questions concerning a return, please contact us via email at salt@harvey.co.uk or call us on +44 (0) 1483 753402